What Makes a Great Salesperson? It’s someone who cares more about answering their clients concerns than making the sale. If you talk someone into something, someone else will talk them out of it.
Serving customers is an expression that is used lightly… (“Fred! Get out front and serve!”) Serving is not a task, it’s an attitude. When you are there to serve people, you make them feel special and safe to do business with you.
I recently went to get some hot chips for a friend, and so went to the shop they recommended (for quality and speed). After waiting for a full 5 minutes, standing at the counter, to be acknowledged by anyone, I asked how long it would take for $5 of hot chips. When the response was “oh, about 20 minutes” I said, “never mind” and walked out, wondering if I was making the right decision… how long would it be at Peter & Angela’s? I drove there, was greeted pleasantly by Courtney, and told it would be 5 to 10 minutes. They were just as busy, with as many people waiting as the first shop, but I noticed how they worked as a team. I left there and was halfway home in the time the other shop would have taken if I’d stayed. With an abundance of quality chips that the kids loved.
As a customer, go with my gut feeling – I’d looked at the shop from across the road and not felt great about it, I walked in and didn’t feel any better. Sometimes we want to be open-minded for the sake of others, but if your gut feeling doesn’t agree, go with it!
As customer service providers – be that – provide customer service. With a smile. If it comes without a smile is it really service, or just doing a job?
When a customer enters, acknowledge them immediately, make them feel valued as they step in the door. How do you feel when someone looks delighted to see you?
Work as a team, this makes you ALL far more efficient, so lessens stress, heightens the sense of accomplishment and is much more fun!
I’ll leave you with a couple of my favourite team quotes… “When we all work together, we all win together”. (this is on the wall under a picture of a group of skydivers in free-fall formation)
And of course – TEAM =
Not just a nice anagram, but completely and scientifically proven to be true!
Have fun being a Great Sales Person.
If you would like to know how I can help you find your greatness in sales and life – contact me here.
Smile and be a Great Sales Person!
Cheering you on,
By Kerrie Phipps