It’s a delight to introduce you to Katie Swanson, who I’ve connected with online recently, thanks to Lyndon meeting Katie and her husband Andy in Spain in May 2019. Katie and Andy have continued traveling the world since then, walking thousands of kilometres and taking every kind of transport. In these episodes, Katie shares some…
I recently wrote about Connecting in India and the incredible events I was speaking at there. The young entrepreneurs and International Commerce students inspired me with their passion to continue learning and connecting with people from around the globe. They have such extraordinary open and eager hearts and minds. A Times Of India journalist attended…
Travel expands your thinking, opens you up to a world of possibilities and enlarges your heart, increasing your understanding of people and the importance of acceptance, kindness, and continual development. My world continues to expand, which is a very good thing. I’m a life-long learner! And I love meeting like-minded people, and learning together! I’ve…
I’m so excited to share this piece of my book (this piece of my heart) as we live it every day as a customer, or service provider. This is Step 4 of Five Steps to Stunning Customer Service. Step 4: Be the customer you want to serve I was in a remote town, which apparently…
Welcome to part 3! (see intro, part 1 and part 2 here) Step 3: Create opportunities It’s time to brainstorm and put all your ideas on paper. Perhaps you can ask for support. Who do you know that is passionate about customer service? When you start focusing on all the possible options, you’ll be amazed…
Do your words get stuck in the heads of others? Hopefully in a good way :) My friend Randa is one of many who’ve told me they find the words Do Talk To Strangers prompting them as they travel and go about their day. Sometimes you’re trying to mind your own business, but you see…
One of the joys of speaking is knowing that your message has landed well, that you communicated what you wanted to, and that your message was heard. Knowing you’ve made a difference is a great reward. Regardless of your words, you generally want them to have the intended impact. And they do. Words are powerful. May our intended…
Dear Friend, You made it! You’re here at the end of another year, triumphant in someways, possibly a little battered and bruised by some recent events. You’ve done some big things this year, hard things and brave things. You’ve made some good decisions that you didn’t have time to reflect on at the time, or…
Albert Einstein is quoted as saying ‘Play is the highest form of research’. It doesn’t sound like serious business, does it? But it’s how children learn, and they take their play very seriously. Just try interrupting them to go to bed! Do you put yourself under pressure to network properly, professionally? Do you lie awake…