Your stories matter. They truly do. I was delighted to share this conversation with Sally Foley-Lewis after we’d shared our stories previously on Linkedin, and then with Andrea Edwards on her podcast – see November’s blog – This Little Girl Is Me We generally don’t see the value in our stories, our gifts and talents,…
At Home With Nathan Shooter of Brandhood Media – a reflection by Meenakshi V. This is a book that will spark a change in you, give you hints to connect more valuably with others and with yourself, because ‘you make a bigger difference than you know’ as Kerrie often quotes. Here is a conversation where…
I’m delighted to share my G.O.L.D. process to help you unpack the best of 2019 – not just the immediately obvious highlights, but the resilience you developed, the people you met, who influenced you, or who you influenced, the lessons you learned and reminders of things to be grateful for… there are plenty of Quality…
I recently wrote about Connecting in India and the incredible events I was speaking at there. The young entrepreneurs and International Commerce students inspired me with their passion to continue learning and connecting with people from around the globe. They have such extraordinary open and eager hearts and minds. A Times Of India journalist attended…
In Sydney last week, I was excited to see (from an upstairs window) a girl, blindfolded, with arms outstretched, waiting. For hugs. From people who resonated with what her sign said. I rushed down to meet her, but by the time I’d arrived, her blindfold was off and she was taking her sign down. She…
Travel expands your thinking, opens you up to a world of possibilities and enlarges your heart, increasing your understanding of people and the importance of acceptance, kindness, and continual development. My world continues to expand, which is a very good thing. I’m a life-long learner! And I love meeting like-minded people, and learning together! I’ve…
What inspires you to go to events? Do you go to as many as you’d like? Or too many? How can you make the most of these occasions? It’s possible – and likely – that you’re meeting extraordinary people. I spent a few minutes in Singapore recently sharing a few tips for connecting. Enjoy! And…
I’m so excited to share this piece of my book (this piece of my heart) as we live it every day as a customer, or service provider. This is Step 4 of Five Steps to Stunning Customer Service. Step 4: Be the customer you want to serve I was in a remote town, which apparently…
Welcome to part 3! (see intro, part 1 and part 2 here) Step 3: Create opportunities It’s time to brainstorm and put all your ideas on paper. Perhaps you can ask for support. Who do you know that is passionate about customer service? When you start focusing on all the possible options, you’ll be amazed…