So we launched How to Talk to Strangers This past week has been a whirl of highs and lows and I’m coming up for air to share a few useful, inspiring resources to cheer you on. So we launched How to Talk to Strangers – to Decrease Anxiety, Build Confidence and Make a Bigger Difference…
What’s the best moment to say hi? Do you talk to strangers when you’re on the move? Traveling is one of the best things that you can do to grow your confidence, to grow your world view and, connect with people around you. But it can be terrifying, intimidating, or a little uncomfortable. So here’s…
I recently wrote about Connecting in India and the incredible events I was speaking at there. The young entrepreneurs and International Commerce students inspired me with their passion to continue learning and connecting with people from around the globe. They have such extraordinary open and eager hearts and minds. A Times Of India journalist attended…
In Sydney last week, I was excited to see (from an upstairs window) a girl, blindfolded, with arms outstretched, waiting. For hugs. From people who resonated with what her sign said. I rushed down to meet her, but by the time I’d arrived, her blindfold was off and she was taking her sign down. She…
Travel expands your thinking, opens you up to a world of possibilities and enlarges your heart, increasing your understanding of people and the importance of acceptance, kindness, and continual development. My world continues to expand, which is a very good thing. I’m a life-long learner! And I love meeting like-minded people, and learning together! I’ve…
There’s so much to love about nature in every season, but I do find myself especially excited by autumn leaves. The colours in some trees are simply stunning. Last week I stopped to do a little video to share some of the thoughts that come to mind when I see autumn leaves. The beauty and…
What inspires you to go to events? Do you go to as many as you’d like? Or too many? How can you make the most of these occasions? It’s possible – and likely – that you’re meeting extraordinary people. I spent a few minutes in Singapore recently sharing a few tips for connecting. Enjoy! And…
I’m so excited to share this piece of my book (this piece of my heart) as we live it every day as a customer, or service provider. This is Step 4 of Five Steps to Stunning Customer Service. Step 4: Be the customer you want to serve I was in a remote town, which apparently…
Welcome to part 3! (see intro, part 1 and part 2 here) Step 3: Create opportunities It’s time to brainstorm and put all your ideas on paper. Perhaps you can ask for support. Who do you know that is passionate about customer service? When you start focusing on all the possible options, you’ll be amazed…