I’m so excited to share this piece of my book (this piece of my heart) as we live it every day as a customer, or service provider. This is Step 4 of Five Steps to Stunning Customer Service. Step 4: Be the customer you want to serve I was in a remote town, which apparently…
Welcome back! Here’s Step 2: Create Systems Create systems that support your attention on your chosen focus. It could be prompts like a smiley face or script, near your phone or counter, or hidden in your wallet to be aware of or memorise. That will trigger action that connects you to others with energy, a…
As introduced recently, this series on Stunning Customer Service is an excerpt of Do Talk To Strangers: How To Connect With Anyone, Anywhere To recap on the introduction – It’s all about focus. Focus outwardly, on how you can be of service, rather than inwardly. All of that mental chatter about how you look and…
As seen in DO Talk To Strangers – 5 Steps To Stunning Customer Service Do you LOVE being a part of customer experiences you’d have to call STUNNING? Or brilliant, fabulous, wonderful? Over the next 5 blogs we will address delivering customer service to strangers and interacting with others as a customer ourselves. Every customer…
Great customer Service was also part of our discussion with listeners on South Hedlands community radio, when I joined Denise Bevins on her morning show during a recent visit. You probably get that it’s one of my passions. It flows out of my greater passion for people. Whether I’m being served or serving somebody, it’s…
I know many locals who’d agree that Lazy River Estate is worthy of acknowledgment for customer service and one of the stand-outs is their excellence in presentation and quality. As you know – as a customer of many businesses – it’s not just about happy staff delivering service with a smile – you want quality!…
What Makes a Great Salesperson? It’s someone who cares more about answering their clients concerns than making the sale. If you talk someone into something, someone else will talk them out of it. Serving customers is an expression that is used lightly… (“Fred! Get out front and serve!”) Serving is not a task, it’s an…