While I’m a big fan of great customer service, it’s all about people service, regardless of the status – customer, friend, fellow-passenger, fellow-human-being really. Today was a sad day for us as we fare-welled a long-time family friend, who we last saw recently at Lyndon’s dad’s funeral.
Naturally, at a time like this, everyone involved is feeling somewhat vulnerable, and needs to be treated with the utmost respect and care.
I was fortunate to meet, at a friends get-together at the milestone last week, Chris, the owner of Abbey Funeral Home. Chris actually took care of my father-in-law’s funeral and he and his team managed everything beautifully.
Chris and I had a chat about customer service and how it’s about treating people how we’d really like to be treated and I commend him and his team for their care of the people they’re in contact with, in a brief exchange at the church door, or for longer interactions.
I’m reminded of the blog I wrote about the KFC lady who welcomed us like old friends. You never know when you meet someone what they’re going through and your interactions with them can make a powerful difference.
Cheering you on,
Kerrie
I’m grateful that I spent Day 99 in my hometown, celebrating the Cooee Festival, which commemorates the World War One recruitment march from Gilgandra to Sydney in 1915. In 1987 my dad was one of a group of men who re-enacted the march, from Gilgandra to Sydney, marching for 3 weeks.
In the Cooee Museum there are displays relating to the town’s history, and one of the models is dressed in my grandmothers (Dad’s mum) uniform from WW2. (She’s is nearly 95 now) The photo’s not good due to the reflection on the display case, but you get the idea.
Gosh it’s great to get out and do something different! I’m grateful for a different kind of day today, firstly I spent hours at the hairdressers, which gave me plenty of time to think about the next book I’m writing for – yep, another one! The second thing I spent a few hours on was a social night out at Bunnings, with many activities, including cooking demonstrations from Fast Ed, (Ed Halmagyi) Celebrity Chef seen on Better Homes and Gardens. The girls from Mary Kay Cosmetics were there pampering our hands, we painted pots and the staff painted childrens faces. They even had gluten-free chocolate cake with the coffee, so I was especially grateful for that!
I’m grateful for the people who have shared their stories with me for the book – they are so inspiring and their words move me even as I proofread and skim over when looking at the chapters from a layout perspective. I can’t wait to share it with people, and I’m looking forward to reading it over the Christmas break when I can just read to enjoy. There are a few other books on my Christmas holidays list too!