Early Days Interview Unearthed!

Colin Ahearn, Kerrie Phipps and Shelley Taylor-Smith at Conversations With Entrepreneurs, Perth

Isn’t it cool to stumble upon something that you had almost forgotten?!

I just discovered recently that the very first TV interview I did about entrepreneurs  is now online, having been posted just a few days before Christmas. I was in Perth, following the Western Australia book launch of Lifting The Lid On Quiet Achievers in Port Hedland, and Borders bookstore was the venue for my very first Conversations With Entrepreneurs. City of Perth TV was invited to the event, and this was the recording as they asked me about my thinking and experiences that led me to start my own business, to coach regional entrepreneurs and leaders, and why I chose to interview and write about them.

You’ll get that I’m a bit passionate about the “untapped possibilities in regional Australia”. So if you’ve got a dream buried beneath your busy-ness, get it out and go for it! If you’re just a little discouraged – focus on what’s possible and – Go For It!!

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I was reminded this week of the difference between successful businesses and struggling businesses. It’s actually not much at all. I’ve seen some business owners struggling with a lack of customers, family/time pressures, a sense of overwhelm and high stress levels, but all that’s needed is a fresh perspective, a clear plan (usually only small tweaks and consistent action needed) and a positive attitude. This is challenging however, to create on your own – and as I have worked with a coach every year I’ve been in business, I can recommend coaching in all honesty and integrity. I don’t even mind if you don’t choose me as your coach, as I only work with a small group of highly motivated leaders, but get an excellent coach (and I have a few I refer to) or contact me and see the difference a coaching relationship can make to your life and business.

Cheering you on,
Kerrie

PS. You may not currently see yourself as highly motivated, but if you know it’s in you, just buried under busyness and other ‘stuff’ (thinking) get on the journey of accountability and encouragement, and your motivation will return.

 

Praise for Lifting the Lid on Quiet Achievers From Andrew Mowat

Lyndon Phipps Jumps From a Plane and Promotes Lifting the Lid on Quiet Achievers

Kylie Bartlett on Lifting The Lid on Quiet Achievers

Great Customer Service – Example 12

If you followed my 100 Days of Gratitude you’ll know that I posted a comment every day. Not so with these examples Customer Service. I decided against 100 consecutive days for a couple of reasons. 1. posting something everyday can be challenging when I’m really busy. 2. every post must be authentic – and I don’t experience Great Customer Service every day. (Almost every time I shop though). Customer service is also featured in many of my videos – see my YouTube Channel for these.

I’ve been thinking about Customer Service from different angles, and Day 11 is the “when I refer someone” angle. I love referring people – clients, friends, family, even total strangers. I want people to have a great experience when they’re making a spending decision.

I recommended one of my clients to Leanne Berry, who was delighted to take time out to meet with her and answer her many questions about business, especially bookkeeping systems, which we don’t all have our head around. No-one I know has their head around it like Leanne does, so I was pleased to recommend her, and thrilled to get really great feedback from my client.

Who are you recommending? And who’s recommending you?

Cheering you on,

Kerrie

Leanne and I in Lithgow, NSW

PS. As I post this picture, I’m reminded of how Leanne has been recommending me! How could I forget? Leanne is such a fan of my new book, and it’s how we met actually – Leanne connected on facebook after reading the book. She not only tells so many of her clients and friends about it, she nominated me for the Telstra Business Womens Awards! How’s that for a recommendation :-)

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