Step 5: Value yourself and others People are important. You are important. Your thoughts and feelings are important. The essence of my passion for customer service is simply my passion for people. People are important – they are so valuable. We don’t have that conversation often enough. We shouldn’t place value on people only when…
I’m so excited to share this piece of my book (this piece of my heart) as we live it every day as a customer, or service provider. This is Step 4 of Five Steps to Stunning Customer Service. Step 4: Be the customer you want to serve I was in a remote town, which apparently…
Welcome to part 3! (see intro, part 1 and part 2 here) Step 3: Create opportunities It’s time to brainstorm and put all your ideas on paper. Perhaps you can ask for support. Who do you know that is passionate about customer service? When you start focusing on all the possible options, you’ll be amazed…
Welcome back! Here’s Step 2: Create Systems Create systems that support your attention on your chosen focus. It could be prompts like a smiley face or script, near your phone or counter, or hidden in your wallet to be aware of or memorise. That will trigger action that connects you to others with energy, a…
As introduced recently, this series on Stunning Customer Service is an excerpt of Do Talk To Strangers: How To Connect With Anyone, Anywhere To recap on the introduction – It’s all about focus. Focus outwardly, on how you can be of service, rather than inwardly. All of that mental chatter about how you look and…
As seen in DO Talk To Strangers – 5 Steps To Stunning Customer Service Do you LOVE being a part of customer experiences you’d have to call STUNNING? Or brilliant, fabulous, wonderful? Over the next 5 blogs we will address delivering customer service to strangers and interacting with others as a customer ourselves. Every customer…
Great customer Service was also part of our discussion with listeners on South Hedlands community radio, when I joined Denise Bevins on her morning show during a recent visit. You probably get that it’s one of my passions. It flows out of my greater passion for people. Whether I’m being served or serving somebody, it’s…
by Kerrie Phipps You know I’m not short on comments about customer service & I do love to tell the world when I have fabulous encounters. I also love to be a good customer and I love inspiring people to focus on what’s good in the world and celebrate those things. One of my Facebook…
by Kerrie Phipps Just before falling asleep last night, my brain was awakened when Lyndon threw a challenging question at me. Where does everything fit? You’re doing Customer Service stuff, Leadership stuff, Cheering You On stuff… are you confusing people? – and confusing google? (that’s an SEO conversation). After pondering this for a moment, throwing…