While I’m a big fan of great customer service, it’s all about people service, regardless of the status – customer, friend, fellow-passenger, fellow-human-being really. Today was a sad day for us as we fare-welled a long-time family friend, who we last saw recently at Lyndon’s dad’s funeral.
Naturally, at a time like this, everyone involved is feeling somewhat vulnerable, and needs to be treated with the utmost respect and care.
I was fortunate to meet, at a friends get-together at the milestone last week, Chris, the owner of Abbey Funeral Home. Chris actually took care of my father-in-law’s funeral and he and his team managed everything beautifully.
Chris and I had a chat about customer service and how it’s about treating people how we’d really like to be treated and I commend him and his team for their care of the people they’re in contact with, in a brief exchange at the church door, or for longer interactions.
I’m reminded of the blog I wrote about the KFC lady who welcomed us like old friends. You never know when you meet someone what they’re going through and your interactions with them can make a powerful difference.
Cheering you on,
Kerrie
