I love hearing great reports of service from different people in various places and today’s comment was in my kitchen! Lyndon’s been cooking up some fabulous soups and stews and had this to say about a favourite store (the inspiring owner is featured in Lifting the Lid on Quiet Achievers).
“I went to Crutchers IGA in South Dubbo today and purchased lots of fruit and vegetables along with some meat, milk and some other stuff.
The girl at the counter (I think she was new as I had not seen her before) took a bit longer than usual to scan my purchases because she took the time to sort my items and gently placed them in the bag as opposed to just dropping them in. She also placed them so the softer veggies like tomatoes would not get squashed. Very thoughtful.
Even though it took a bit longer than normal that was good customer service and I was impressed.”
I always have a positive experience there, and I know it comes from the top. I coached Mark a couple of years ago (hence the connection to the book) and know he really walks the talk when it comes to looking after people – his staff and their customers. Well done Crutchers IGA South Dubbo team!
Cheering you on, Kerrie
Lyndon filmed me chatting with Mark recently, out the front of the South Dubb store – check this out…
[youtube]http://www.youtube.com/watch?v=_jgRatURYLI[/youtube]
