If you followed my 100 Days of Gratitude you’ll know that I posted a comment every day. Not so with these examples Customer Service. I decided against 100 consecutive days for a couple of reasons. 1. posting something everyday can be challenging when I’m really busy. 2. every post must be authentic – and I don’t experience Great Customer Service every day. (Almost every time I shop though). Customer service is also featured in many of my videos – see my YouTube Channel for these.
I’ve been thinking about Customer Service from different angles, and Day 11 is the “when I refer someone” angle. I love referring people – clients, friends, family, even total strangers. I want people to have a great experience when they’re making a spending decision.
I recommended one of my clients to Leanne Berry, who was delighted to take time out to meet with her and answer her many questions about business, especially bookkeeping systems, which we don’t all have our head around. No-one I know has their head around it like Leanne does, so I was pleased to recommend her, and thrilled to get really great feedback from my client.
Who are you recommending? And who’s recommending you?
Cheering you on,
Kerrie
Leanne and I in Lithgow, NSW
PS. As I post this picture, I’m reminded of how Leanne has been recommending me! How could I forget? Leanne is such a fan of my new book, and it’s how we met actually – Leanne connected on facebook after reading the book. She not only tells so many of her clients and friends about it, she nominated me for the Telstra Business Womens Awards! How’s that for a recommendation :-)
