I’m so excited to share this piece of my book (this piece of my heart) as we live it every day as a customer, or service provider. This is Step 4 of Five Steps to Stunning Customer Service. Step 4: Be the customer you want to serve I was in a remote town, which apparently…
Welcome to part 3! (see intro, part 1 and part 2 here) Step 3: Create opportunities It’s time to brainstorm and put all your ideas on paper. Perhaps you can ask for support. Who do you know that is passionate about customer service? When you start focusing on all the possible options, you’ll be amazed…
Welcome back! Here’s Step 2: Create Systems Create systems that support your attention on your chosen focus. It could be prompts like a smiley face or script, near your phone or counter, or hidden in your wallet to be aware of or memorise. That will trigger action that connects you to others with energy, a…
As introduced recently, this series on Stunning Customer Service is an excerpt of Do Talk To Strangers: How To Connect With Anyone, Anywhere To recap on the introduction – It’s all about focus. Focus outwardly, on how you can be of service, rather than inwardly. All of that mental chatter about how you look and…
As seen in DO Talk To Strangers – 5 Steps To Stunning Customer Service Do you LOVE being a part of customer experiences you’d have to call STUNNING? Or brilliant, fabulous, wonderful? Over the next 5 blogs we will address delivering customer service to strangers and interacting with others as a customer ourselves. Every customer…
by Kerrie Phipps Just before falling asleep last night, my brain was awakened when Lyndon threw a challenging question at me. Where does everything fit? You’re doing Customer Service stuff, Leadership stuff, Cheering You On stuff… are you confusing people? – and confusing google? (that’s an SEO conversation). After pondering this for a moment, throwing…
by Kerrie Phipps Here’s a little chat to share with you some of my thinking behind The Kerrie Phipps Retail Experiment which I introduced to you in my previous blog. [youtube]http://www.youtube.com/watch?v=Gs5TlA0cAj8[/youtube] Cheering you on Kerrie
The Retail Experiment. Why step out of my ‘entrepreneurial bliss’ and walk in someone else’s shoes? Am I crazy?! You might see me one day in the next few months behind a shop counter and wonder if I am. (Maybe my crazy pursuit of learning, stretching myself and getting out of my comfort zone is…
Mark Crutcher On Customer Service from Kerrie Phipps on Vimeo. Kerrie Phipps interviews Mark Crutcher of IGA (Independent Grocers of Australia) about great customer service. Mark also shares his thoughts no being in Lifting The Lid On Quiet Achievers. This is part of the Kerrie Connects with Inspiring Entrepreneurs series.