Every speaker at the Neuroleadership Summit in San Francisco earlier this month shared some incredible insights and fascinating science – a personal highlight for me was hearing Jessica Payne speak about the neuroscience of Stress, Sleep, Memory and Cognition. I thought her tips were especially important and very practical – so we had a chat…
After more than 2200kms and 27 hours (at least) in the car last week, I’m very pleased to be home, but with many great memories from our time in Victoria. We set off packed to the ceiling with Lyndon, his mum, and Ethan surrounded with boxes of books – Lifting the Lid on Quiet Achievers,…
Inspiring conversations are a great way to connect with new people. That is what we have experienced at Kerrie Phipps’ Conversations with Entrepreneurs. I met Kerrie on Facebook. I saw a photo of her with Glenn Capelli, a friend of ours. They were both holding up their books. We had Glenn’s book so, I thought…
Tonight we held my 9th Conversations With Entrepreneurs event – in my hometown of Dubbo for the first time. What an inspiring group of people gathered together! I’ve just skimmed through the feedback forms and they were all similar – they read like this – What did you find most useful/valuable from this event? “People’s…
Permit me a little rant today. If that doesn’t appeal, go back and check out my 100 Days of Gratitude, but if you stick around, you’ll see that my little rant comes from the same heart for people and valuing people as my other blogs. I was ironing my shirt today, a new one that’s…
I know many locals who’d agree that Lazy River Estate is worthy of acknowledgment for customer service and one of the stand-outs is their excellence in presentation and quality. As you know – as a customer of many businesses – it’s not just about happy staff delivering service with a smile – you want quality!…
If you followed my 100 Days of Gratitude you’ll know that I posted a comment every day. Not so with these examples Customer Service. I decided against 100 consecutive days for a couple of reasons. 1. posting something everyday can be challenging when I’m really busy. 2. every post must be authentic – and I…
A Wedding Anniversary is an occasion where you really need a Great Customer Service experience – and great food! So off we went to Newtown Providores and were looked after by the fabulous staff, who were a little camera shy, but Peter Davis, owner and inspiration behind this great business, was happy to oblige. When…
Today’s celebration of Great Customer Service is a shout-out to the team at Telstra Business Women’s Awards. I was recently nominated by another customer service champion, Leanne Berry, (more on Leanne another day :-) ) and I submitted my submission yesterday afternoon. The whole experience has been incredibly thought-provoking, and worthwhile from many angles… I’m sure…