Step 5: Value yourself and others People are important. You are important. Your thoughts and feelings are important. The essence of my passion for customer service is simply my passion for people. People are important – they are so valuable. We don’t have that conversation often enough. We shouldn’t place value on people only when…
I’m so excited to share this piece of my book (this piece of my heart) as we live it every day as a customer, or service provider. This is Step 4 of Five Steps to Stunning Customer Service. Step 4: Be the customer you want to serve I was in a remote town, which apparently…
Welcome to part 3! (see intro, part 1 and part 2 here) Step 3: Create opportunities It’s time to brainstorm and put all your ideas on paper. Perhaps you can ask for support. Who do you know that is passionate about customer service? When you start focusing on all the possible options, you’ll be amazed…
Welcome back! Here’s Step 2: Create Systems Create systems that support your attention on your chosen focus. It could be prompts like a smiley face or script, near your phone or counter, or hidden in your wallet to be aware of or memorise. That will trigger action that connects you to others with energy, a…
As introduced recently, this series on Stunning Customer Service is an excerpt of Do Talk To Strangers: How To Connect With Anyone, Anywhere To recap on the introduction – It’s all about focus. Focus outwardly, on how you can be of service, rather than inwardly. All of that mental chatter about how you look and…
As seen in DO Talk To Strangers – 5 Steps To Stunning Customer Service Do you LOVE being a part of customer experiences you’d have to call STUNNING? Or brilliant, fabulous, wonderful? Over the next 5 blogs we will address delivering customer service to strangers and interacting with others as a customer ourselves. Every customer…
If we all collated our favourite books of 2016 I’m sure we’d fill a library with high quality resources. Here’s a few to inspire you and cheer you on. Many of the authors I’m delighted to call friends, some I’ve met just this year, and most of these books are very new! The first 3…
What has been the most interesting moment of 2016 for you? What did you learn? Let’s ponder the potential depth of moments; some have been exciting, inspiring moments, some have been challenging, confronting, heartbreaking and humbling. They all contain opportunities to learn. There’s also the opportunity to find things to be grateful for. So this…
It’s truly an honour to be included as “one of 34 extraordinary entrepreneurs, business thinkers and philanthropists from around the world who’ve shared “the key advice they would give to their grandchildren” to help them build better businesses, enjoy better lives and make the world a better place. Between them they have advised governments, served…