While I’m a big fan of great customer service, it’s all about people service, regardless of the status – customer, friend, fellow-passenger, fellow-human-being really. Today was a sad day for us as we fare-welled a long-time family friend, who we last saw recently at Lyndon’s dad’s funeral. Naturally, at a time like this, everyone involved…
Today’s focus on Great Customer Service highlights a few champions – from feedback others have sent me, which is really cool. This email came from a friend Kathy, on facebook – who tells me thought of me when she was served by a “brilliant young man at Woolworths at Riverdale the other day. Have been…
Port Hedland is a great place for discovering some Customer Service Stars! I’ve just spent 4 nights there, and 3 days in workshops/business meetings, so very little shopping I must confess. I did however meet many creative, passionate and inspiring people, and one of those kindly (though a little reluctantly) allowed me to include her…
What makes you feel like you’re getting a Great Customer Service Experience? One of the stand-out things is exceeding expectations, which Andrea, Chef at the Milestone does. I asked for herbal tea, and now there’s a huge selection… Lovely! Andrea always greets us with a smile and never forgets the chocolate on the side –…
I popped in to Healthy Life in Centro in Dubbo today where I get great customer service every time I’m there. Besides the fact that Mike & Kathy Parish, and their team always greet people with a smile, I learn something new every time I go in there – from new farming practices to great…
I had 2 great businesses in mind today to acknowledge here, but when I sat down with a client and heard the testimonials she’d been sent (one by email, the other on a gorgeous handmade card) I knew I had to share. Cath Brennan teaches yoga for pregnancy, postnatal yoga and Calm Birth, and the…
Day 2 is a celebration of past customer service experiences, as I’ve been at home most of the weekend, and not a transaction on my account at all. Oh, except booking flights online… not the most exciting interaction with the airline, but I know they’ll look after me when I fly. Actually I must acknowledge…
100 Days of Great Customer Service – Day 1 We’ve all experienced the good the bad and the ugly when it come to customer service – or lack thereof, and continuing in the spirit of 100 Days of Gratitude, I want to celebrate Great Customer Service. We’ve probably all had moments when we’ve delivered the…
…when you’re dealing with disappointment when everyone else is celebrating. Sometimes the year finishes all too soon, with goals incomplete, and disappointments scattered around you like the gift-wrapping after Christmas lunch. If you’re familiar with my writing or speaking, you know I’m passionate about celebrating. Reflecting on accomplishments and celebrating learning is incredibly valuable. It’s…