I’m so excited to share this piece of my book (this piece of my heart) as we live it every day as a customer, or service provider. This is Step 4 of Five Steps to Stunning Customer Service. Step 4: Be the customer you want to serve I was in a remote town, which apparently…
Welcome to part 3! (see intro, part 1 and part 2 here) Step 3: Create opportunities It’s time to brainstorm and put all your ideas on paper. Perhaps you can ask for support. Who do you know that is passionate about customer service? When you start focusing on all the possible options, you’ll be amazed…
Welcome back! Here’s Step 2: Create Systems Create systems that support your attention on your chosen focus. It could be prompts like a smiley face or script, near your phone or counter, or hidden in your wallet to be aware of or memorise. That will trigger action that connects you to others with energy, a…
As introduced recently, this series on Stunning Customer Service is an excerpt of Do Talk To Strangers: How To Connect With Anyone, Anywhere To recap on the introduction – It’s all about focus. Focus outwardly, on how you can be of service, rather than inwardly. All of that mental chatter about how you look and…
Who loves a fabulous cafe? We were delighted to discover The HUB Espresso Bar & Eatery in Bathurst recently, having lunched there with friends. We went back the next morning for breakfast before traveling home and were further impressed. Apart from the fact that they have the best gluten-free bread ever (fruit toast, sourced from…
If you followed my 100 Days of Gratitude you’ll know that I posted a comment every day. Not so with these examples Customer Service. I decided against 100 consecutive days for a couple of reasons. 1. posting something everyday can be challenging when I’m really busy. 2. every post must be authentic – and I…
I love hearing great reports of service from different people in various places and today’s comment was in my kitchen! Lyndon’s been cooking up some fabulous soups and stews and had this to say about a favourite store (the inspiring owner is featured in Lifting the Lid on Quiet Achievers). “I went to Crutchers IGA…
While I’m a big fan of great customer service, it’s all about people service, regardless of the status – customer, friend, fellow-passenger, fellow-human-being really. Today was a sad day for us as we fare-welled a long-time family friend, who we last saw recently at Lyndon’s dad’s funeral. Naturally, at a time like this, everyone involved…
Port Hedland is a great place for discovering some Customer Service Stars! I’ve just spent 4 nights there, and 3 days in workshops/business meetings, so very little shopping I must confess. I did however meet many creative, passionate and inspiring people, and one of those kindly (though a little reluctantly) allowed me to include her…