Step 5: Value yourself and others People are important. You are important. Your thoughts and feelings are important. The essence of my passion for customer service is simply my passion for people. People are important – they are so valuable. We don’t have that conversation often enough. We shouldn’t place value on people only when…
I’m so excited to share this piece of my book (this piece of my heart) as we live it every day as a customer, or service provider. This is Step 4 of Five Steps to Stunning Customer Service. Step 4: Be the customer you want to serve I was in a remote town, which apparently…
Welcome to part 3! (see intro, part 1 and part 2 here) Step 3: Create opportunities It’s time to brainstorm and put all your ideas on paper. Perhaps you can ask for support. Who do you know that is passionate about customer service? When you start focusing on all the possible options, you’ll be amazed…
Welcome back! Here’s Step 2: Create Systems Create systems that support your attention on your chosen focus. It could be prompts like a smiley face or script, near your phone or counter, or hidden in your wallet to be aware of or memorise. That will trigger action that connects you to others with energy, a…
As introduced recently, this series on Stunning Customer Service is an excerpt of Do Talk To Strangers: How To Connect With Anyone, Anywhere To recap on the introduction – It’s all about focus. Focus outwardly, on how you can be of service, rather than inwardly. All of that mental chatter about how you look and…
As seen in DO Talk To Strangers – 5 Steps To Stunning Customer Service Do you LOVE being a part of customer experiences you’d have to call STUNNING? Or brilliant, fabulous, wonderful? Over the next 5 blogs we will address delivering customer service to strangers and interacting with others as a customer ourselves. Every customer…
We’re stepping into another year of possibilities and I’m delighted to share this gift with you, created to motivate and inspire you to make this your best year yet. I was honoured when Rob Salisbury of Strategic Resources International asked me to write for this edition of his annual e-book. Rob and I connected through…
… as written for Dubbo Weekender 16 December 2016 Kindness matters more than ever. When our esteemed editor issued the challenge to contribute my views on what I think has been the most memorable/important/ground breaking news story of 2016, she stopped me in my tracks. What is THE story? As I ponder this for weeks…
G’day! My name is Ethan, (known to friends as “Phippsi) and I am a student in Year 11 this year. Between study and sleeping, I occupy my time with sports, cycling, cooking and the creative arts. I recently had a revelation regarding things that are seemingly trivial or near-pointless in today’s society. Things like, waving…