At Home With Nathan Shooter of Brandhood Media – a reflection by Meenakshi V. This is a book that will spark a change in you, give you hints to connect more valuably with others and with yourself, because ‘you make a bigger difference than you know’ as Kerrie often quotes. Here is a conversation where…
I’m delighted to share my G.O.L.D. process to help you unpack the best of 2019 – not just the immediately obvious highlights, but the resilience you developed, the people you met, who influenced you, or who you influenced, the lessons you learned and reminders of things to be grateful for… there are plenty of Quality…
What’s the best moment to say hi? Do you talk to strangers when you’re on the move? Traveling is one of the best things that you can do to grow your confidence, to grow your world view and, connect with people around you. But it can be terrifying, intimidating, or a little uncomfortable. So here’s…
When did you last travel? On a train, bus, plane, maybe by car… and you had the opportunity to talk to strangers, learn something new, have some experiences ‘off the tourist track’? Maybe you have some travel – for work or holidays – coming up soon? One of the recurring themes I notice as I…
I’ve never struggled so much with a December blog as I have in the past 2 weeks. My world has vastly expanded since publishing DO Talk To Strangers, and traveling, speaking in a multitude of countries, hearing and reading the stories of people I’ve connected with from Brunei to Russia. While many things are different,…
Travel expands your thinking, opens you up to a world of possibilities and enlarges your heart, increasing your understanding of people and the importance of acceptance, kindness, and continual development. My world continues to expand, which is a very good thing. I’m a life-long learner! And I love meeting like-minded people, and learning together! I’ve…
There’s so much to love about nature in every season, but I do find myself especially excited by autumn leaves. The colours in some trees are simply stunning. Last week I stopped to do a little video to share some of the thoughts that come to mind when I see autumn leaves. The beauty and…
Step 5: Value yourself and others People are important. You are important. Your thoughts and feelings are important. The essence of my passion for customer service is simply my passion for people. People are important – they are so valuable. We don’t have that conversation often enough. We shouldn’t place value on people only when…
I’m so excited to share this piece of my book (this piece of my heart) as we live it every day as a customer, or service provider. This is Step 4 of Five Steps to Stunning Customer Service. Step 4: Be the customer you want to serve I was in a remote town, which apparently…