Tonight we held my 9th Conversations With Entrepreneurs event – in my hometown of Dubbo for the first time. What an inspiring group of people gathered together! I’ve just skimmed through the feedback forms and they were all similar – they read like this – What did you find most useful/valuable from this event? “People’s…
I’m in awe this week, as I consider the four new clients I’ve just started coaching. I’ve never encountered such incredible self honesty and self awareness at the very start of a personal/leadership coaching program. It often takes a while to grow… These people, from various walks of life, all over regional Australia, two men…
Permit me a little rant today. If that doesn’t appeal, go back and check out my 100 Days of Gratitude, but if you stick around, you’ll see that my little rant comes from the same heart for people and valuing people as my other blogs. I was ironing my shirt today, a new one that’s…
I’ve realised (a while ago) that making my blog about customer service isn’t working for me. My heart wasn’t in it as much as 100 Days of Gratitude. I love great customer service, but gratitude is a much easier, uncluttered subject. I’ve realised (oh, again and again) how I complicate things. Great customer service is…
I know many locals who’d agree that Lazy River Estate is worthy of acknowledgment for customer service and one of the stand-outs is their excellence in presentation and quality. As you know – as a customer of many businesses – it’s not just about happy staff delivering service with a smile – you want quality!…
If you followed my 100 Days of Gratitude you’ll know that I posted a comment every day. Not so with these examples Customer Service. I decided against 100 consecutive days for a couple of reasons. 1. posting something everyday can be challenging when I’m really busy. 2. every post must be authentic – and I…
A Wedding Anniversary is an occasion where you really need a Great Customer Service experience – and great food! So off we went to Newtown Providores and were looked after by the fabulous staff, who were a little camera shy, but Peter Davis, owner and inspiration behind this great business, was happy to oblige. When…
Today’s celebration of Great Customer Service is a shout-out to the team at Telstra Business Women’s Awards. I was recently nominated by another customer service champion, Leanne Berry, (more on Leanne another day :-) ) and I submitted my submission yesterday afternoon. The whole experience has been incredibly thought-provoking, and worthwhile from many angles… I’m sure…
I love hearing great reports of service from different people in various places and today’s comment was in my kitchen! Lyndon’s been cooking up some fabulous soups and stews and had this to say about a favourite store (the inspiring owner is featured in Lifting the Lid on Quiet Achievers). “I went to Crutchers IGA…