As seen in DO Talk To Strangers – 5 Steps To Stunning Customer Service Do you LOVE being a part of customer experiences you’d have to call STUNNING? Or brilliant, fabulous, wonderful? Over the next 5 blogs we will address delivering customer service to strangers and interacting with others as a customer ourselves. Every customer…
We’re stepping into another year of possibilities and I’m delighted to share this gift with you, created to motivate and inspire you to make this your best year yet. I was honoured when Rob Salisbury of Strategic Resources International asked me to write for this edition of his annual e-book. Rob and I connected through…
… as written for Dubbo Weekender 16 December 2016 Kindness matters more than ever. When our esteemed editor issued the challenge to contribute my views on what I think has been the most memorable/important/ground breaking news story of 2016, she stopped me in my tracks. What is THE story? As I ponder this for weeks…
G’day! My name is Ethan, (known to friends as “Phippsi) and I am a student in Year 11 this year. Between study and sleeping, I occupy my time with sports, cycling, cooking and the creative arts. I recently had a revelation regarding things that are seemingly trivial or near-pointless in today’s society. Things like, waving…
It’s not often that people share openly about their awkwardness and fears about ‘what will people think’ so when Lyndon sent me this honest piece of writing, I thought you’d be glad for the share. Even if it’s not all pretty. Awkward and messy is ok! It can lead to wonderful discoveries! – Kerrie G’day,…
If we all collated our favourite books of 2016 I’m sure we’d fill a library with high quality resources. Here’s a few to inspire you and cheer you on. Many of the authors I’m delighted to call friends, some I’ve met just this year, and most of these books are very new! The first 3…
What has been the most interesting moment of 2016 for you? What did you learn? Let’s ponder the potential depth of moments; some have been exciting, inspiring moments, some have been challenging, confronting, heartbreaking and humbling. They all contain opportunities to learn. There’s also the opportunity to find things to be grateful for. So this…
It’s truly an honour to be included as “one of 34 extraordinary entrepreneurs, business thinkers and philanthropists from around the world who’ve shared “the key advice they would give to their grandchildren” to help them build better businesses, enjoy better lives and make the world a better place. Between them they have advised governments, served…
The Philippines has captured my heart a little (maybe a lot) over the past year… I’ve been there 4 times since July last year, and continue to learn and connect with beautiful people there. It was an honour to be invited to speak at the ARTDO 43rd World Conference on Leadership and Talent Development in…