While I’m a big fan of great customer service, it’s all about people service, regardless of the status – customer, friend, fellow-passenger, fellow-human-being really. Today was a sad day for us as we fare-welled a long-time family friend, who we last saw recently at Lyndon’s dad’s funeral. Naturally, at a time like this, everyone involved…
Today’s focus on Great Customer Service highlights a few champions – from feedback others have sent me, which is really cool. This email came from a friend Kathy, on facebook – who tells me thought of me when she was served by a “brilliant young man at Woolworths at Riverdale the other day. Have been…
Port Hedland is a great place for discovering some Customer Service Stars! I’ve just spent 4 nights there, and 3 days in workshops/business meetings, so very little shopping I must confess. I did however meet many creative, passionate and inspiring people, and one of those kindly (though a little reluctantly) allowed me to include her…
What makes you feel like you’re getting a Great Customer Service Experience? One of the stand-out things is exceeding expectations, which Andrea, Chef at the Milestone does. I asked for herbal tea, and now there’s a huge selection… Lovely! Andrea always greets us with a smile and never forgets the chocolate on the side –…
I popped in to Healthy Life in Centro in Dubbo today where I get great customer service every time I’m there. Besides the fact that Mike & Kathy Parish, and their team always greet people with a smile, I learn something new every time I go in there – from new farming practices to great…
I had 2 great businesses in mind today to acknowledge here, but when I sat down with a client and heard the testimonials she’d been sent (one by email, the other on a gorgeous handmade card) I knew I had to share. Cath Brennan teaches yoga for pregnancy, postnatal yoga and Calm Birth, and the…
Day 2 is a celebration of past customer service experiences, as I’ve been at home most of the weekend, and not a transaction on my account at all. Oh, except booking flights online… not the most exciting interaction with the airline, but I know they’ll look after me when I fly. Actually I must acknowledge…
100 Days of Great Customer Service – Day 1 We’ve all experienced the good the bad and the ugly when it come to customer service – or lack thereof, and continuing in the spirit of 100 Days of Gratitude, I want to celebrate Great Customer Service. We’ve probably all had moments when we’ve delivered the…
New habits for a New Year? It doesn’t have to be a new year, but it can be a good time to adjust your course, get rid of a few habits or clutter, and add what you need or want. I’ve been spending the first 2 weeks of 2010 at my childhood home, my parents…