Port Hedland is a great place for discovering some Customer Service Stars! I’ve just spent 4 nights there, and 3 days in workshops/business meetings, so very little shopping I must confess. I did however meet many creative, passionate and inspiring people, and one of those kindly (though a little reluctantly) allowed me to include her…
What makes you feel like you’re getting a Great Customer Service Experience? One of the stand-out things is exceeding expectations, which Andrea, Chef at the Milestone does. I asked for herbal tea, and now there’s a huge selection… Lovely! Andrea always greets us with a smile and never forgets the chocolate on the side –…
I popped in to Healthy Life in Centro in Dubbo today where I get great customer service every time I’m there. Besides the fact that Mike & Kathy Parish, and their team always greet people with a smile, I learn something new every time I go in there – from new farming practices to great…
I had 2 great businesses in mind today to acknowledge here, but when I sat down with a client and heard the testimonials she’d been sent (one by email, the other on a gorgeous handmade card) I knew I had to share. Cath Brennan teaches yoga for pregnancy, postnatal yoga and Calm Birth, and the…
Day 2 is a celebration of past customer service experiences, as I’ve been at home most of the weekend, and not a transaction on my account at all. Oh, except booking flights online… not the most exciting interaction with the airline, but I know they’ll look after me when I fly. Actually I must acknowledge…
100 Days of Great Customer Service – Day 1 We’ve all experienced the good the bad and the ugly when it come to customer service – or lack thereof, and continuing in the spirit of 100 Days of Gratitude, I want to celebrate Great Customer Service. We’ve probably all had moments when we’ve delivered the…
New habits for a New Year? It doesn’t have to be a new year, but it can be a good time to adjust your course, get rid of a few habits or clutter, and add what you need or want. I’ve been spending the first 2 weeks of 2010 at my childhood home, my parents…
…when you’re dealing with disappointment when everyone else is celebrating. Sometimes the year finishes all too soon, with goals incomplete, and disappointments scattered around you like the gift-wrapping after Christmas lunch. If you’re familiar with my writing or speaking, you know I’m passionate about celebrating. Reflecting on accomplishments and celebrating learning is incredibly valuable. It’s…
You might think that I’m getting in early for Christmas, or my birthday – which is now less than two weeks away, but no! Anytime is actually great for celebrating, and it’s something I do with coaching clients on a regular basis. The kind of celebrating is one you can do alone or with friends,…