A little rant…

Permit me a little rant today. If that doesn’t appeal, go back and check out my 100 Days of Gratitude, but if you stick around, you’ll see that my little rant comes from the same heart for people and valuing people as my other blogs.

I was ironing my shirt today, a new one that’s a designer label that I picked up on sale in Myer recently. It looks great with the skirt I bought, but my issue is with the quality and the way the garment is made. It’s like a lot of “fashionable” pieces at the moment – they’ve been around a few years actually – unfinished edges, where the fabric is just cut and left unfinished.

When I did sewing at school, everything was hemmed and finished neatly. Now things are “supposed to fray.”
It really looks like the people making the garment don’t care! Like they don’t care about the quality of their work, or the people who will be wearing it.

There’s a “don’t care” attitude that permeates our society, that’s not just “don’t care what other people think” which has merit, but it goes further than that. People don’t care that people deserve quality, they don’t care about swearing or being obscene, or not doing a quality job or providing quality services because “it doesn’t matter what other people think”.

It does matter that people are valued – not for the dollars they’ll spend, but because they are fellow human beings!! I think it reflects a general low self esteem. Jesus Christ said “Love your neighbour as you love yourself”. I think neighbours are getting a raw deal because people don’t value themselves, so of course don’t value others.

People are important. Their thoughts and feelings are important. We can’t be responsible for anyone else’s attitudes or responses, but we can endeavour to give our best to make someone’s life a little brighter.

That’s the essence of my passion for customer service – it’s my passion for people. People are important, valuable, and we don’t have that conversation enough. No wonder suicidal people would say “you don’t really mean that” when you try to tell them that they’re valuable and their life is worth living – if nobody’s told them before now.  We shouldn’t place value on people only when they most need it.

Any and every opportunity to place value on people, to make them feel special are the best opportunities. Look for them today!

Cheering you on,

Kerrie

Great Customer Service – Example 11

A Wedding Anniversary is an occasion where you really need a Great Customer Service experience – and great food! So off we went to Newtown Providores and were looked after by the fabulous staff, who were a little camera shy, but Peter Davis, owner and inspiration behind this great business, was happy to oblige. When I go in there (more regularly than indicated above) I’m always pleasantly surprised by the welcome, sometimes they’ve said “Hi Kerrie!” when I didn’t expect them to know my name, let alone use it. Learning your customers names and using them is a welcome that gets you off to a great start.

The food is the next great thing – check out these pictures!

Out for lunch for our 16th Wedding Anniversary

Peter Davis, Newtown Providores

100 Days of Gratitude – Day 100!!!

I’m grateful for the journey of this past 100 Days, and grateful for those who have shared the journey.  I’m grateful to Glenda for our conversation in Orange which kicked off this discipline, which has been good for me, and has impacted others.  I’m grateful that I can develop in my skills (adding photos and links to blogs) and in my discipline of committing to this every single day for 100 Days. Making a difference to others has been a bonus I didn’t fully anticipate.  I’ve had many emails from people who have shifted their own focus to being more positive, and they’ve shared the idea with others who have taken it further.  I have seen a ripple effect which is beautiful, and a privilege.

Rather than list of 100 things, which might be a great way to complete, I’ll list 10 people who’ve been a great encouragement to me as I’ve blogged a thought or 2 each day.

1. Darren Ramsey

2. Sue OwenPowells visit

3. Lyndon Phipps

4. Teonie Hoyes

5. Shelley Taylor-Smith

6. Charyn Youngson

7. Sherry Davies-Selak

8. Annette Ferguson

9. Courtney Powell

10. Allan Sentance

And how did I celebrate my Day 100?  Friends came for afternoon tea, which led into a lovely dinner and conversations until after 10pm, as they do with fabulous people.  Allan and Carolyn Powell came over with their youngest 5 (of 10 gorgeous kids) and we celebrated the blog, the book, (which is being typeset for printing) and the book I’m now writing for.

People have been asking me what’s next after these 100 Days, and the answer is that I have a couple of things in mind – as usual! For a few weeks at least, I will return to a less frequent blogging habit – but more frequent than prior to this 100 Days commitment.  As always, I hope to bring inspired, and inspiring thoughts and encouragement.

Please share your thoughts in the comments below, I appreciate the feedback, and learn from it.

Cheering you on,

Love Kerrie

100 Days of Gratitude – Day 99

Ethan & Lyndon in Cooee MarchI’m grateful that I spent Day 99 in my hometown, celebrating the Cooee Festival, which commemorates the World War One recruitment march from Gilgandra to Sydney in 1915. In 1987 my dad was one of a group of men who re-enacted the march, from Gilgandra to Sydney, marching for 3 weeks.

I’m grateful for the reminders of those who have gone before, sacrificing all for our freedom.  I was grateful to stand today and sing the National Anthem, and to see Ethan marching with Lyndon, along with others dressed as 1915 recruits. When they play the bugle, “The Last Post” and say “from the going down of the sun, and in the morning, we will remember them. Lest we forget” I get tears in my eyes. Every time.

G'ma's uniformIn the Cooee Museum there are displays relating to the town’s history, and one of the models is dressed in my grandmothers (Dad’s mum) uniform from WW2. (She’s is nearly 95 now) The photo’s not good due to the reflection on the display case, but you get the idea.

Ethan interviewed Grandma a couple of years ago about her role in the Women’s airforce, so I’ll link it here for those interested. It’s pretty cool, a 7 year old interviewing a 92 year old about her life.

In other news today, Lyndon came third in the Cooee Calling Competition (the judges are on one side of the river, the contestants on the other, calling out the bush call “Cooooo-ee!”  as loudly as they can), so he won $50, then Ethan, aged 9, feeling that he’d outgrown the kids cooee calling, entered the 11 – 15 year olds competition, and won with flying colours, winning $30, so he’s very excited and we’re all grateful for a wonderful day!

Day 100 tomorrow – gosh it’s gone fast.  I’m hoping to find some friends in town, not already booked up with Long Weekend activities, to come for a BBQ.  Who’s free?

Cheering you on,

Love Kerrie

100 Days of Gratitude – Day 98

What am I grateful for today?  The air I breathe – it’s clearer than it has been, and it doesn’t hurt to be grateful for that everyday.  Waking up breathing is something we easily take for granted. I’m also very grateful to know that my book is in the process of being set up for printing, having some reassuring emails back and forth with the publisher today.

Further, I’m grateful for a surprise visit from a lovely relative, who’s also a previous client, and a regional entrepreneur, so it was exciting to catch up with her.  She’s very excited about my book, and I’m excited about her plans too.

I’ve had so many inspiring conversations with friends and colleagues today – I’m grateful for each one of them.

I’ve just discovered that Dad couldn’t get a plane for the weekend, so the skydiving is off, but we’ll have a great weekend anyway.

Happy long weekend my Aussie friends,

Have a great weekend wherever you are!

Love Kerrie

100 Days of Gratitude – Day 97

Fast Ed with Lyndon, Kez & EthanGosh it’s great to get out and do something different!  I’m grateful for a different kind of day today, firstly I spent hours at the hairdressers, which gave me plenty of time to think about the next book I’m writing for – yep, another one!  The second thing I spent a few hours on was a social night out at Bunnings, with many activities, including cooking demonstrations from Fast Ed, (Ed Halmagyi) Celebrity Chef seen on Better Homes and Gardens.  The girls from Mary Kay Cosmetics were there pampering our hands, we painted pots and the staff painted childrens faces.  They even had gluten-free chocolate cake with the coffee, so I was especially grateful for that!

A proof of my book cover arrived from the publishers today, in need of a few tweaks, but I’m grateful to see it coming along.

Off to write about “How to design and create….” for my friends book… Stay tuned!

Love Kerrie

PS.  Although it may look like I’m a full time author at the moment, I’m still coaching a few motivated clients, something else I’m grateful for! Writing is good, but coaching inspiring individuals to move forward powerfully is amazing and a great privilege.

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