In Sydney last week, I was excited to see (from an upstairs window) a girl, blindfolded, with arms outstretched, waiting. For hugs. From people who resonated with what her sign said. I rushed down to meet her, but by the time I’d arrived, her blindfold was off and she was taking her sign down. She…
Travel expands your thinking, opens you up to a world of possibilities and enlarges your heart, increasing your understanding of people and the importance of acceptance, kindness, and continual development. My world continues to expand, which is a very good thing. I’m a life-long learner! And I love meeting like-minded people, and learning together! I’ve…
There’s so much to love about nature in every season, but I do find myself especially excited by autumn leaves. The colours in some trees are simply stunning. Last week I stopped to do a little video to share some of the thoughts that come to mind when I see autumn leaves. The beauty and…
What inspires you to go to events? Do you go to as many as you’d like? Or too many? How can you make the most of these occasions? It’s possible – and likely – that you’re meeting extraordinary people. I spent a few minutes in Singapore recently sharing a few tips for connecting. Enjoy! And…
Step 5: Value yourself and others People are important. You are important. Your thoughts and feelings are important. The essence of my passion for customer service is simply my passion for people. People are important – they are so valuable. We don’t have that conversation often enough. We shouldn’t place value on people only when…
I’m so excited to share this piece of my book (this piece of my heart) as we live it every day as a customer, or service provider. This is Step 4 of Five Steps to Stunning Customer Service. Step 4: Be the customer you want to serve I was in a remote town, which apparently…
Welcome to part 3! (see intro, part 1 and part 2 here) Step 3: Create opportunities It’s time to brainstorm and put all your ideas on paper. Perhaps you can ask for support. Who do you know that is passionate about customer service? When you start focusing on all the possible options, you’ll be amazed…
Welcome back! Here’s Step 2: Create Systems Create systems that support your attention on your chosen focus. It could be prompts like a smiley face or script, near your phone or counter, or hidden in your wallet to be aware of or memorise. That will trigger action that connects you to others with energy, a…
As introduced recently, this series on Stunning Customer Service is an excerpt of Do Talk To Strangers: How To Connect With Anyone, Anywhere To recap on the introduction – It’s all about focus. Focus outwardly, on how you can be of service, rather than inwardly. All of that mental chatter about how you look and…