I’m so excited to share this piece of my book (this piece of my heart) as we live it every day as a customer, or service provider. This is Step 4 of Five Steps to Stunning Customer Service. Step 4: Be the customer you want to serve I was in a remote town, which apparently…
Welcome to part 3! (see intro, part 1 and part 2 here) Step 3: Create opportunities It’s time to brainstorm and put all your ideas on paper. Perhaps you can ask for support. Who do you know that is passionate about customer service? When you start focusing on all the possible options, you’ll be amazed…
As introduced recently, this series on Stunning Customer Service is an excerpt of Do Talk To Strangers: How To Connect With Anyone, Anywhere To recap on the introduction – It’s all about focus. Focus outwardly, on how you can be of service, rather than inwardly. All of that mental chatter about how you look and…
As seen in DO Talk To Strangers – 5 Steps To Stunning Customer Service Do you LOVE being a part of customer experiences you’d have to call STUNNING? Or brilliant, fabulous, wonderful? Over the next 5 blogs we will address delivering customer service to strangers and interacting with others as a customer ourselves. Every customer…
We’re stepping into another year of possibilities and I’m delighted to share this gift with you, created to motivate and inspire you to make this your best year yet. I was honoured when Rob Salisbury of Strategic Resources International asked me to write for this edition of his annual e-book. Rob and I connected through…
G’day! My name is Ethan, (known to friends as “Phippsi) and I am a student in Year 11 this year. Between study and sleeping, I occupy my time with sports, cycling, cooking and the creative arts. I recently had a revelation regarding things that are seemingly trivial or near-pointless in today’s society. Things like, waving…
What has been the most interesting moment of 2016 for you? What did you learn? Let’s ponder the potential depth of moments; some have been exciting, inspiring moments, some have been challenging, confronting, heartbreaking and humbling. They all contain opportunities to learn. There’s also the opportunity to find things to be grateful for. So this…
The Philippines has captured my heart a little (maybe a lot) over the past year… I’ve been there 4 times since July last year, and continue to learn and connect with beautiful people there. It was an honour to be invited to speak at the ARTDO 43rd World Conference on Leadership and Talent Development in…
… as written for Dubbo Weekender 4 Nov 2016 “Thank you for noticing me” THESE were the words quietly uttered by an Asian lady in response to a long-term-local woman saying “hello” on the street in Dubbo. I heard about this brief conversation a few years ago by the local woman’s daughter. I’ve never forgotten…