As seen in DO Talk To Strangers – 5 Steps To Stunning Customer Service
Do you LOVE being a part of customer experiences you’d have to call STUNNING? Or brilliant, fabulous, wonderful? Over the next 5 blogs we will address delivering customer service to strangers and interacting with others as a customer ourselves. Every customer was a stranger at some time, and you created a connection. I’ve found that a genuine connection leads to more sales, and happy customers don’t ask for refunds. In several sales roles I’ve held, from furniture and clothing to coach training, I’ve gained valuable insights and seen that it’s more about human connection than complicated sales processes. In my retail experience many years ago I broke sales records in two companies and at the time it was a mystery to me how this was happening.
Customer service is an opportunity to make someone’s day! To give them hope and a little encouragement! It’s easy to be so focused on the tasks at hand that the importance of people can be forgotten. The problem with customer service is in our heads — and the solution is in our heads too. We just need to raise awareness, reflect on that works, and create opportunities to contribute to others.
The greatest challenges in customer situations of any kind are usually the basic challenges of human interaction. We all see the world differently! Every single brain in different. No-one else will think about things quite like you do, but our basic needs are the same. Consider how you want to be treated. Can you provide that experience for others? How would you want your mother or grandmother to be treated? What do you notice about your best moments, not just as a customer but also in any business interaction? What to we do when we have an exceptional experience? We tell people about it and we go back and spend more. We love doing business with people who make us feel like the sun is shining that little bit brighter and warmer — or refresh us like a cool breeze on a hot day!
FIVE STEPS TO STUNNING CUSTOMER SERVICE
Look out for the next blog that takes a closer look at step one…
It’s about focus. Focus outwardly, on how you can be of service, rather than inwardly. All of that mental chatter about how you look and what others think can really get in the way. Being aware of what you’re feeling and thinking, and then being able to change that is powerful. Reappraising and reframing is one of the ways that we can do that, by choosing to see things in a better light.
Cheering you on,
Kerrie
PS. The content above is an excerpt of Do Talk To Strangers: How To Connect With Anyone, Anywhere
